Important Data Protection - A Guide to the use of your personal data by
moneywise credit union ltd and Credit Reference and Fraud Prevention Agencies
We may use credit reference and fraud prevention agencies to help us make decisions.
What we do and how both we and credit reference and fraud prevention agencies will use your information is detailed here
moneywise credit union is a financial co-operative which offers savings, loans and related services to all our members. Anyone who joins us must be part of our "common bond" and for us this means everyone who lives or works in the Tyne and Wear region.
We are a "not for profit" organisation which means that any surplus we make is reinvested in our business running costs, and if we make enough we are then able to pay out a dividend to all our members
moneywise is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No 213486
moneywise would like to express its thanks to all our partners who continue to support our work
We strive to provide excellant service and treat all our customers fairly. However, sometimes we may get it wrong and you could feel you did not get the service you expected.
When this happens we want to know.
If you have a complaint or grievance you should contact our Head Office and speak to a member of our team. We will respond to your complaint and attempt to resolve it. If we cannot resolve it straight away we will inform you of the steps we will take. We will confirm this in writing.
We aim to resolve all complaints within 4 weeks or receipt. More difficult cases may take longer.
If a case has not been resolved within eight weeks or you are not satisfied with the outcome, you have the right to take your complaint to the Financial Ombudsman. Click on the image above to be directed to their service.